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“No matter what job you have in life, your success will be determined 5% by your academic credentials, 15% by your professional experiences, and 80% by your communication skills.”

From the above lines we can understand what is the role of communication in the life of any human. Communication is very complex and it's not just about sending messages  or emails but to translate the exact information you want to give to others. Communication is a very fundamental and important attribute  of any leader. As a leader you need to be a good communicator at various levels like with your team in your organization, your customers, your vendors in order to achieve your organization goals.

There are 2 types of communication: Verbal and Non Verbal. Verbal communication is what we speak and nonverbal communication includes your gestures, body language, facial expressions, your conviction etc. It is very important that your verbal and nonverbal communication is in sink to convince the other person. The art of communication is the language of leadership. Effective communication helps to perspicuously tell their vision to the team and encourage them to work towards a common goal of the organization. Also it helps people grow personally and professionally. Effective communication also includes active listening, it is observed that employees are more productive and generate better results when they are listened to properly and provided with solutions.

Why is communication necessary for any leader?

  1. Aligns the employees with the organization's vision and goals.
  2. Increases the trust of the employees towards the organization
  3. Increases the retention rate
  4. It helps create other  leaders within the organization
  5. Improves organizational culture
  6. It encourages team bonding and team work
  7. In the end it helps in the overall development and growth of an organization.

Tips for Effective communication

  1. Always involve everyone

Communication is not the end but the start of any work. It is very important that you have a two way communication with your team so as to get the best and relevant outcomes for any problems or work. 

If we do not involve everyone in taking the decisions then it may lead to dissatisfaction among the team which in turn will hamper the work. On the other hand if you have discussion with the team before making any decisions, they will only suggest ways to complete the task in an effective way, which helps them to do the work with confidence and within a given time frame.

  1. Always be available

Be such a leader that you are always available for everyone and also show that you are genuinely interested in giving the solutions for the points they have kept. Always keep an open door policy and make your team feel secure.

When you have an open door policy it will help the team to build trust in you as you have a personal touch with them and they will openly be able to discuss the issues going on which will in turn help to maintain a good culture within the organization.

  1. Keep your promises

Make sure that you do what you have promised, it is very important in gaining team trust. If as an organization we have promised anything to the team then as an organization it becomes our moral responsibility to fulfill the same. Many times we realize that by doing so it may hamper the time or finances of the company but still we need to do it as we had promised.

This will help the employees to rely on you as you have proved them the same with your past actions.You do for your team and in turn they will go above and beyond but get the task done. Always be sure that your words and actions do not clash and are consistent.

  1. Be trustworthy

Being trustworthy is important and it is attained through your actions and not words. If you are not able to build trust among the team members then they will always look for options and once they find a better option they will leave as they will have more trust in them.

So it is our responsibility that we build trust within our team which will help them to be with us for a long time.As an organization we need the trust of the employees, as it helps them to do their work with full potential.

  1. Be open to feedback

By taking feedback, the team trusts the leader and the organization as their opinions are taken into consideration for the betterment of the organization and team members. By taking feedback we get some very important and critical information which is necessary for the development of the organization. Taking feedback we get many points of views which help us get best solutions and help in implementing best practices in the organization.

Also feedback helps leaders to evolve and enhance leadership skills. Taking feedback makes your team feel that their opinions are taken into consideration which makes them feel respected. But always remember that if you take feedback and then do not work on that feedback then it will have a negative impact on the team.

Thus leaders who work on their communication skills build a trust among team members which in turn helps to achieve organization goals. I will also help leaders to grow their skills and become better leaders.

In today’s fast changing world doing business is getting difficult due to increasing competition and decreasing profit margins. Entrepreneurship is all about the right mindset and skill sets. Right mind set is very important for the success of your Business.

 Successful entrepreneurs are always in search of opportunities and are always a step ahead from others. They are always in search of areas to provide their products or services to the market. They either explore altogether new areas or the same area but with some revolutionary ideas.Entrepreneurship comes with a great responsibility as it directly helps in increasing the country’s economy by generating employment and thus improves the quality of life of many. 

Successful Entrepreneurs, be they from any industry have some traits which differentiate them from others. The main differentiating factor is that entrepreneurs  have the capacity to take up an idea and execute  it into a successful,sustainable and long lasting business model which keeps on evolving as it remains relevant in this fast paced changing world.

1.       Being Confident

Confidence is an important aspect when it comes to being a successful entrepreneur. Confidence will only come when you are extremely passionate about your work / Product / service and it will reflect in your communication and the way you work.

Entrepreneurs must be confident that what he has to offer is better than what the competitors in the market have to offer. Confidence is very important in many ways i.e to communicate about your product / Service confidently, motivate your team and stakeholders and many more. If an entrepreneur wants to get funding for his company the investors generally give money to the entrepreneur and not the business, an entrepreneur should be able to sell him/her to the investors through their passion and confidence.

2.       Strong work  Ethics

Ethics are nothing but a set of principles and values that an entrepreneur never compromises no however bad the situation may be.  Strong work Ethics are core of any sustainable and long term business. Ethics give a strong internal motivation to be successful and do right things.

Strong work ethics lead to consistency and more focused towards your goals which an entrepreneur wants to achieve. Ethics help an entrepreneur to lead by example which is very important as it helps to transfer those ethics in your team members and all those who are associated with you in your ecosystem.

3.       Resilience / Perseverance

Entrepreneurship is a difficult journey as it involves failures and setbacks, Resilience is a very essential trait that an entrepreneur needs to develop as it helps them to overcome these hurdles and keep the setback back and move forward with a positive mind set.

It is very well known that most successful entrepreneurs have seen many failed businesses and setbacks before they became successful but their never give up attitude and strong belief system played a major role in their success. They always take failure in a positive way marking it to be a learning opportunity and use that experience in their journey forward.

4.       Visionary

Entrepreneurs are visionary, they have a long term sight to grab opportunities and create new business using those opportunities. They are able to see what others don't and this distinguishes them from the others. Without the outcome in mind there is no business.

Visionary leaders have a clear path for their company’s future.  Ask yourself: Do you have a clear vision of the future of your company? Do you know what your company will look like in 10 years? Visionary leaders have this clarity and also they have a roadmap prepared for the same.

5. Out of Box Thinking

 Out of Box Thinking is nothing but to think differently or in an unconventional way to get a new perspective for any problem.  They question the standard norms and find innovative ways and thus differentiate themselves in the market. This trait helps them to create a niche for themselves and thus create a unique selling proposition (USP) which revolutionize the existing market thus creating a new market for themselves.

The global census data of 2016 states that approx 59.7% of global population is employed in various sectors; roughly 4.7 people are unemployed and rest are either students or homemakers or retired old age people. Now the question arises how many people out of 59.7% people are happy with their job (job is not limited to service but also covers self employment or early entrepreneurship)?

Another interesting survey also stated that 90% of people are not happy with their current occupation /job and therefore the best of them rarely comes out. Then what are the factors of this professional dissatisfaction? There could be multiple reasons and issues but today we restrict our discussion to service class people who do service somewhere. In this case some of the primary reasons are the monetary gain one might be receiving, work life balance, fatigue, stress, etc

According to the experts and previous observations, the major attrition happens post appraisal season and they look for more lucrative opportunities with higher financial benefits. But with the passage of time the equations have changed because of increasing maturity both the sides – employers and job seekers. Therefore while negotiating about the most important aspect of the job – salary negotiation – a job seeker must remember that “salary is very important in the new job, but it’s not everything.” And when a job seeker very conveniently overlooks this simple fundamental rule, he simply increases his chance of losing that opportunity. Therefore a job seeker must take care of following things while discussing over pay package and other perks & benefits. 

  1. Keeping a figure in mind and then negotiating can be disappointing:

Mostly the employers or recruiters announces the pay package along with recruitment advertisement but that is in most cases the highest limit (unless specified) for that position. Now considering that if a job seeker doesn’t fulfil all criteria for particular job and starts negotiating from the figure as per recruitment add, can instigate the recruiter to bypass your candidature and look for some other prospects. So do proper homework before this kind of discussion.

2. If you will control yourself then you will never be exhausted:

One of the reasons of being “burned out” is that you don’t have control over you or yourself. There are many reasons for being exhausted or feeling unusual fatigue, some of them are you are doing strenuous activities or indulging in unnecessary tasks. Another reason is that because of workload or improper work life balance you are not able to connect to your eco system and therefore you end up draining energy. So do proper study of job profile before appearing in the interview and justify firmly why and how your expectations are rationale in connection to your expected role at new place.

3.Why you shouldn’t tell your colleagues about your stress:

Stress is actually contagious. When you chatter about your stress to someone, you feel temporary relief but it doesn’t going to help you reduce the same, on the contrary that person also will be infected with stress and unknowingly he will also be indulged in spreading it. Only solution to stop this contagious act is you have to watch & control the way you talk. Your stress related to your work or financial matters really don’t bother others then why to share with them? Remember there are no buyers of your challenges. If, in any case, you have to converse about the stress then also talk on remedies and solutions, what strategies are you using to reduce your stress or how can you be a problem solver.

Courtesy: Harvard Business Review (Case studies & Tips)

“Being a great place to work is the difference between being a good company and a great company.”

In previous article we talked about new job, salary negotiation, work life balance and stress in job. In this article we shall talk on maintaining the emotional quotient and maintain emotional equilibrium during the most frustrating, undesired and unwanted working conditions.

Today, the social media revolution driven era has contributed in drastic reduction in the patience & tolerance level of both employees and clients/customers. Because of that all the conglomerates & big companies have entered in the dogfight with each other to capture each others’ talents and market share. In this chaotic situation the most important thing which has completely forgotten and side tracked is the work life balance, mental peace and emotional equilibrium.

Today everyone is in the race of to be first, fastest and best and because of this rat race the contenders’ mental peace is at stack and in battle of building a great corporation, sometimes we end up in building pressure cookers and nothing else which gives just pressure and nothing else. Here are certain tips which may help you even before entering such corporation to the sustaining in undesired atmosphere.

  1. How to face complex questions in the interview:

“Tell me something about yourself” - this tricky & deceptive questions may look like an ordinary and casual one but it requires a hell lot of preparation of yours. What would you want to depict in this answer? Your history of previous job or your life story or just showing your LinkedIn page? Don’t ever think doing so because the interviewer has already all your detail and he / she expects you to be spontaneous, innovative & yet effective. Rather study the core vision & values of organisation before appearing in an interview and then talk about your possible contributions in alignment to those values. In short you have to convince them how and why you are the only bet solution of their hunt.

The most tragic, awkward and painful situation in the job is deception by the boss or the immediate supervisor. Many times such bosses manipulate the decency and innocence of the subordinate and keep giving false promises of promotion, growth, etc; Every time when it takes place – one thinks to quit the job and go away but every time this may not be possible. If, because of any inevitable situation, you cannot quit the job then there are certain preventive measures assuring your safety. They are – always have respect for others, keep giving credit to others for their work, if somebody is snatching away your credit then make sure the key people are aware about your contributions, don’t suppress your feelings – let them come out in a proper way; ultimately don’t compromise with your own core values. Because of your boss don’t become something which you never want to become.

Criticism is our in born talent cum hobby. We always criticise something or someone every time; but research says that continuous criticising results into the decreased creativity & enthusiasm. If you will criticise constructively then team would also reciprocate positively but your stubborn and offensive way of criticism may encourage them to rebel and non cooperation. Listen to the team, analyze, then explain what corrections needed and then encourage them.

Courtesy: Harvard Business Review (Case studies & Tips)   

After Divorce, resignation is considered the 2nd most unwanted, unpleasant and gloomy thing. Resignation or quitting the job is actually a divorce between employee and an organization. Now question arises that why this professional divorce (resignation or absconding) does take place.

Indian workforce is considered the most emotional breed in the world and according to the survey it is believed that one of the major reasons for an Indian employee to quit job is not the higher financial aspirations but the treatment he has been receiving from his boss. Whenever a professional joins the job then many factors work as attracting factors like company’s reputation, brand value, culture, etc but the major reason when he leaves remains the same and that is maltreatment from his boss. Apart from that the inability of management and HR department to retain & defend that employee from the maltreatment is also playing pivotal role.

Most of the organizations have been the role model of hypocrisy i.e. when they need employee badly or when one is performing well then all the benefits are given to them even out of way treatment is provide; employees’ family members are also treated well; their children’s education is being planned in a grand way but the moment an employee utters to leave – the situation turns 360 degree completely.

The employee is first offered better opportunities and other benefits for retention but when he is determined to leave then this mental torture starts. He is now considered as the step son of the organization; he is boycotted from the important meetings & decision making, he has been avoided to share any important information or announcements of organization, he has been treated with lots of scepticism in everything, etc.

The organization can be big or small, MNC or local but such behaviour is uniform. But one thing is needed to be understood that not every employee is who quits is an enemy.  It is only that wavelengths are not matching anymore so they are moving on. Separation is a very painful stage and it has to b dealt with utmost care; following are certain tips to handle such separations.

  1. Whenever any employee resigns, try finding the reasons for that and not the faults
  2. Be normal & casual with employee who has resigned, if possible treat him with more respect
  3. Assuming that the employee who has resigned can be retained or can rejoin the organization so treat him that way only
  4. Farewell parties are not needed because if the employee would want to come back then he will feel hesitation then.

Apart from that post resignation counselling, Exit interviews, meeting with top management officials, etc can retain the talent – but remember one thing that - not every employee is who quits is an enemy.

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